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Privacy Policy

Privacy Policy & Account Deletion Request

Last update: February 2nd, 2025

MooMe is committed to protecting your privacy and ensuring transparency in how we collect, use, and manage your data. This page outlines our privacy policy and provides a clear process for requesting account and data deletion.

Privacy Policy

1. Information We Collect

We collect different types of information to provide and improve our services:

a. Information You Provide to Us

  • Name, email address, phone number, and other contact details.
  • Farm-related data, including herd size, milk production, and farm insights.

b. Information Collected Automatically

  • Device details such as IP address, browser type, and operating system.
  • Usage data, including time spent on the platform and features used.
  • Location data (if enabled).

c. Information from Third Parties

  • Data from dairy partners, service providers, and agricultural organizations.

2. How We Use Your Information

We use the collected information to:

  • Provide, operate, and enhance our platform.
  • Offer personalized insights and recommendations.
  • Conduct research and reporting.
  • Ensure compliance with regulatory and legal requirements.
  • Communicate updates, new features, and support.

3. How We Share Your Information

We do not sell or rent your data. However, we may use information in the following ways:

  • For the purposes for which you specifically provided the information.
  • To send you email notifications about our new or existing products and services, special offers, or to otherwise contact you.
  • Enhance existing features or develop new features, products and services.

4. Data Security & Protection

We implement measures to safeguard your information, including:

  • Data encryption for sensitive information.
  • Secure access control and authentication.
  • Regular security audits and monitoring.

5. Your Rights & Choices

You can:

  • Access and update your data.
  • Request deletion (see below).
  • Opt out of marketing communications.
  • Restrict or object to data processing.

6. Cookies & Tracking

MooMe uses cookies to enhance your experience. You can manage cookie preferences in your browser settings.

7. International Data Transfers

MooMe operates globally, and data may be transferred internationally while ensuring compliance with relevant laws.

8. Updates to This Policy

We may update this policy periodically and will notify users of significant changes.

Request Account & Data Deletion

Last update: February 2nd, 2025

We respect your right to control your data. If you wish to delete your MooMe account and all associated data, follow the steps below.

1. What Happens When You Delete Your Account?

  • Your personal information (name, email, contact details) will be permanently erased.
  • Farm-related data (herd records, milk production history) will be removed.
  • Your access to MooMe’s services, including the app and web platform, will be revoked.
  • This action cannot be undone, and data will not be recoverable.

2. How to Request Account & Data Deletion

Option 1: Submit an Online Request

  • Go to
  • Enter your account details.
  • Confirm your request by selecting “Delete My Account.”
  • You will receive an email confirmation; click the link in the email to verify your request.

Option 2: Contact Support

You can also request deletion via email:
Email: hello@moome.io
Subject: Account & Data Deletion Request
Required Information:

  • Your full name
  • Registered email address
  • Reason for deletion (optional)

Once verified, we will process your request and send you a confirmation.

3. Important Notes

  • Account deletion is permanent and irreversible.
  • If you have active collaborations or pending data requests with MooMe partners, some anonymized data may be retained for compliance.
  • If you prefer to deactivate instead of deleting your account, please contact support.